IT Asset & Service Management
Build an IT asset and service management system
Kliv is an AI app builder. Describe your devices, license seats, tickets, renewals, warranties, roles, and runbooks, and it builds an IT asset and service management system.
Just enter your idea into the text box and AI will build it for you
What is Kliv?
Kliv isn’t an ITSM suite you configure — it’s an AI that builds software for you.
You describe the app you need in your own words, and Kliv builds it: the data, the screens, ticket workflows, asset records, roles, reminders, and document-based assistant. What you get is a real web app that’s yours, on your own domain, and you can change it later by asking. It isn’t a fixed helpdesk template.
On this page, that app is an IT asset and service management system. Kliv builds all kinds of web apps; this is one for companies that need assets and tickets on the same records.
Why build your own service desk?
Large ITSM suites are often shaped and priced for thousand-seat enterprises. Helpdesk tools can know tickets without knowing hardware. Many teams end up with an asset spreadsheet, a separate ticket queue, and no reliable link between the two.
Kliv builds one system around your estate: devices, license seats, people, tickets, warranties, renewals, runbooks, and roles. A ticket about a flickering screen can already know the laptop, warranty, holder, and history.
The estate, item by item
Six kinds of record, one set of rules about who may see and change them.
Devices
Every laptop, dock, and monitor is a record with serial, purchase date, warranty end, current holder, and holder history.
License seats
CAD and Adobe seats can be records too: holder, start date, cost, renewal date, and idle-seat flags.
Tickets
Staff open tickets linked to the device or seat they concern. A flickering-screen ticket can arrive already tied to a four-year-old laptop.
People and teams
Each employee sees their own assets and tickets, studio leads see their team’s, and IT sees everything.
Renewals and warranties
Dates become reminders. A scheduled job can email warranties expiring inside 90 days and renewals due next quarter.
Runbook assistant
The assistant answers from runbooks and vendor manuals you upload. It can use the asker’s own assets as context and turn unresolved questions into tickets.
An example: Priya and Marcus’s architecture firm
Here’s how one IT team might use an asset and service management system built with Kliv. It’s only an example — you would describe your own assets, tickets, roles, and reminders.
A laptop is recorded before assignment
LT-0147 is logged with serial number and warranty the day it arrives. The supplier invoice is attached to the record.
Onboarding assigns the bundle
A new hire receives the laptop, dock, and a CAD seat in one step, and signs for the bundle in the app.
A ticket uses the asset history
The screen starts flickering. The ticket links to LT-0147, Priya sees it is still under warranty, files the claim, and assigns a loaner from the same record.
Offboarding reclaims the expensive seat
When the employee resigns, the CAD seat is reclaimed that afternoon and the wiped laptop returns to the pool with its history intact.
A second assignment stays traceable
The laptop moves to a lighter-duty user. The handover is recorded, so nobody later wonders who had it when the SSD was swapped.
Retirement keeps the paper trail
After five years, the laptop is decommissioned and recycled. Every holder, repair, and reassignment remains on the record.
Describe the IT system you want to build
Kliv builds from your description, so the more detail you give, the closer the first version. Include assets, licenses, tickets, roles, reminders, imports, and runbooks. Here are three to build on:
Full asset registry
Devices, serials, assignments, and warranty reminders.
“Build an asset registry for our engineering firm. Track every laptop, dock, and monitor by serial number, assign each device to an employee with an in-app signature, keep full holder history, and email IT every Monday about warranties expiring within 90 days.”
Internal service desk
Tickets linked to hardware and Slack intake.
“Build an internal service desk. Staff can open tickets from a short form or from Slack, each ticket links to the equipment or license it concerns, IT works a queue sorted by age and impact, and resolved tickets update the staff member in Slack.”
License seat manager
Seats, holders, renewals, and idle-seat flags.
“Build a license management tool for our CAD and Adobe seats. Record who holds each seat, what it costs, when it renews, flag seats unused for 60 days, and remind me 30 days before every renewal.”
What runs underneath
An assistant can answer from your manuals. Upload runbooks, vendor PDFs, and past ticket resolutions into a knowledge base. Staff ask in plain language, and the assistant answers from those documents while seeing the requester’s own assets. Anything unresolved can become a ticket.
Tickets can start where people already complain. A Slack message such as “the plotter is down” can become a real ticket with an asset link, and the fix can be announced back to the channel.
Visibility is a database rule. An architect reads their own tickets and assets, a studio lead reads the team’s, and IT reads the firm’s. The boundary is applied where the data lives.
Firms build many tools this way instead of renting them. The internal-tools page shows the wider pattern this service desk belongs to.
Common questions
What exactly is Kliv?
Kliv is an AI that builds custom web apps from a description. For IT asset and service management, it builds the asset registry, ticket queue, license tracking, reminders, roles, and assistant around your estate.
Do I get a real app, or a template?
A real app. Devices, seats, tickets, reminders, roles, and imports are built for your company, not a fixed ITSM template.
Can I change it after it’s built?
Yes. You can add asset types, ticket fields, approval flows, reminders, imports, or runbook sources later.
We have four years of asset history in a spreadsheet. Does it come along?
Yes. Describe the columns and import the sheet as rows in the new registry, with serials, holders, and purchase dates intact.
Can the assistant do things, or only answer questions?
It acts through capabilities you explicitly grant, such as looking up a warranty, opening a ticket, or checking who holds a license seat.
What happens when someone leaves the firm?
Offboarding can reclaim devices, free license seats for reassignment, disable accounts, and keep the person’s history on every record they touched.
Is this only for computers?
No. A record can be whatever you track: survey kit, test rigs, vehicles, site keys, monitors, licenses, or other assets.
Can staff open tickets from their phones?
Yes. The service desk is a web app, so staff can open and update tickets from a phone.
Can I use my own domain?
Yes. The system can run on your own domain.
Can I move off Kliv later?
Yes. The code syncs to your own Git repository, and your data can be exported.
Do we pay per employee?
No. Kliv is a plan for you, the builder. The number of people who sign in to the app is not priced per seat by Kliv.
Can reminders cover warranties and renewals?
Yes. Warranty end dates, license renewal dates, and contract dates can drive scheduled emails and dashboards.
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Know what every asset is tied to
Describe the devices, seats, people, tickets, warranties, renewals, and runbooks. Kliv builds the service system around them.