Hospitality Management
Build an AI-powered receptionist
Kliv is an AI app builder. Describe your property, guide, booking rules, and escalation path, and it builds an AI-powered receptionist for your guests.
Just enter your idea into the text box and AI will build it for you
What is Kliv?
Kliv isn’t a chatbot widget you paste onto a site — it’s an AI app builder that builds software for you.
You describe the app you need in plain words, and Kliv builds it: the database, guest screens, booking logic, permissions, emails, and the assistant itself. What you get is a real web app that’s yours, live on your own domain, and you can change it later by asking for changes.
On this page, that app is an AI-powered receptionist for a hospitality business. Kliv builds all kinds of web apps; guest-service tools are one example.
Why build your own receptionist?
Small properties get guest questions at all hours: late check-in, breakfast, ferries, bikes, parking, key codes, and small changes to a booking. A shared inbox can answer them, but only when a person is awake.
Kliv builds the receptionist around your own house guide and your actual booking records. It answers from the material you wrote, sees only the signed-in guest’s booking, and takes only the actions you grant.
Everything the desk answers from
The receptionist is only useful because the records behind it are specific.
Rooms and bookings
Dates, room, party size, and requests. When a guest asks about early check-in, the answer depends on that room and that date.
The house guide
Your uploaded pages: parking, ferry times, sauna rules, spare pillows, breakfast choices. The assistant answers from this guide and does not go beyond it.
The receptionist
The assistant runs under the guest’s own sign-in, so it can read that guest’s booking and no one else’s. The same row rules apply to the assistant as to the rest of the app.
Allowed actions
You grant actions one by one: extend checkout, book a bike, change breakfast headcount. Every action is written back to the booking.
Escalations
If the guide cannot answer, the question becomes a support thread for a person to handle in the morning instead of a midnight phone call.
The paper trail
Pre-arrival emails use your schedule and design, and every conversation is stored so the owners can read the night shift over coffee.
An example: Piet’s nine-room guesthouse
Here’s how one property might use it. It’s only an example — you would describe your own rooms, guide, and guest rules.
A late arrival gets the right answer
A guest asks whether late check-in is possible. The receptionist reads her booking, finds the arrival date, and answers with The Ferry House’s own late-arrival routine from the guide.
A ferry question becomes a booking update
She asks about the early ferry. The answer comes from the guide’s ferry timetable, and the receptionist offers a packed breakfast because Piet granted that action. The change is recorded on her booking.
Late checkout follows room availability
On Sunday she asks for more time. The assistant checks whether room five turns over that day. If it does not, noon is granted and recorded; if it does, the guest gets the house’s luggage-room answer.
Unknown questions become guide updates
A kayak question is not in the guide. The receptionist opens a support thread; Piet answers it from the kitchen; later the guide gets a kayak paragraph so the next guest gets an instant answer.
The invoice uses the booking lines
Room, bikes, and packed breakfast all sit on the booking. The invoice and receipt email match The Ferry House’s logo, tone, and guest details.
The owners review the night shift
Nine rooms, no missed messages. The owners read the conversations in the morning and decide which guide pages need another line.
Describe what you want to build
Kliv builds from your description, so the more detail you give, the closer the first version. Describe the property, the guide, which guest records the assistant may read, and which actions it may take. Here are three to build on:
Guesthouse night desk
Nine rooms, late arrivals, breakfast changes, and escalations.
“Build a guest portal for our nine-room guesthouse. Add an AI receptionist that answers from our house guide, reads each signed-in guest’s booking, can grant late checkout only when the room is not turning over, can add packed breakfasts, and escalates anything outside the guide to us.”
Serviced apartments
Arrival questions, manuals, and maintenance requests.
“Build a resident portal for our twelve serviced apartments. The assistant should answer arrival and building questions from our manuals, read only the signed-in resident’s booking, file maintenance requests to our team, and show residents the status of their own requests.”
Holiday cottages
Separate guides and key-safe rules per cottage.
“Build a booking site for our four holiday cottages. Give each cottage its own guide, let the assistant answer arrival questions from the correct guide, and share the key-safe code only with the guest booked into that cottage for those dates.”
Behind the desk
It answers from your guide. The assistant’s knowledge is the guide you upload, indexed by the platform. Its context is the signed-in guest’s own booking rows. It cannot discuss another room’s booking because the database never returns it.
Actions are granted, not assumed. Late checkout, bike booking, breakfast changes, and other actions are capabilities you choose. Each use is logged on the booking it touched. You can start read-only and grant actions after reading transcripts.
Escalations improve the guide. Unanswered questions become support threads. Once a person answers, the guide can be updated, and the next guest gets the answer directly.
A guesthouse is one shape of service business. The broader pattern of clients, bookings, and a desk that runs itself is laid out on the services solutions page.
Common questions
What exactly is Kliv?
Kliv is an AI app builder that creates custom web apps from a description. For an AI receptionist, it builds the guest portal, booking records, guide search, assistant behavior, email flows, and admin screens around your property.
Do I get a real app, or a template?
A real app. Kliv builds the database, screens, permissions, and assistant for your property. You are not configuring a fixed receptionist widget.
Can I change it after it’s built?
Yes. You can ask Kliv to add a new action, edit the guest screens, change escalation rules, or add more guide sections later.
What happens when it doesn’t know the answer?
It says so and opens a support thread for a person. It does not invent house policy. You can answer once, add the answer to the guide, and close that gap for future guests.
Can it reveal another guest’s booking?
No. The conversation runs under the guest’s own sign-in. Row-level rules decide what that session can see: that guest’s booking and invoices, not anyone else’s.
Can it modify bookings on its own?
Only through actions you grant. Many owners start with answers only, then add late checkouts, bike bookings, or headcount changes after reading transcripts.
What do visitors without a booking get?
They can use the public site and get general answers from the guide, such as rates, seasons, and directions. Booking-specific answers require sign-in.
Can guests use it on their phones?
Yes. It is a web app, so guests can sign in from a phone without installing a separate app.
Can I use my own domain?
Yes. The guest portal can run on your own domain and go live as soon as you build it.
Do I need a separate CMS?
No. The app is its own admin. You can edit guide pages, booking rules, emails, and guest-facing text inside the app.
Can I move off Kliv later?
Yes. The code syncs to your own Git repository, so leaving is a git pull, not a rebuild.
Will the site show up in search?
Yes. Public pages are prerendered for search engines and AI assistants, and the sitemap is generated automatically.
Built by Creators
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Manage your book club easily with proposals, voting, and history tracking.
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Sistema de gestión del agua comunitario para aldeas.
つくりて — 伝統工芸職人サイト
職人が作品を展示し、受注管理を行うサイトです。
Tidal Surf Reports
Crowd-sourced surf condition tracking app.
Riverside Commons HOA Management
A portal for HOA management at Riverside Commons.
よやくん — レストラン予約管理
小規模レストラン向けの予約管理サイトです。
Troop 214 Scout Management
A management tool for Scout Troop 214, focused on outings, advancement, and communication.
Te Kura Kaupapa Māori Whānau Board
A whānau coordination tool for Māori-medium schools.
Tsev Nyeem Ntawv Library
Mobile library coordinator for Hmong and Lao communities.
Answer the quiet hours
Describe your property, your guide, and the actions a guest desk may take. Kliv builds the receptionist around those rules.