Support & Community
Build a bug reporting and issue tracking system
Kliv is an AI app builder. Describe how clients report bugs, how your team triages them, and when reporters should hear back, and it builds the tracker around that workflow.
Just enter your idea into the text box and AI will build it for you
What is Kliv?
Kliv isn’t a hosted tracker with a fixed workflow — it’s an AI that builds software for you.
You describe the app you need in your own words, and Kliv builds it: the data, the workflow, the screens, integrations, notifications, and access rules. What you get is a real app that’s yours. You can use it, change it later by asking, and run it on your own accounts. It isn’t a template.
On this page, that app is a bug reporting and issue tracking system. Kliv builds all kinds of web apps; this is one example.
Why build your own bug tracker?
An agency that maintains many client products often has two separate worlds: the internal tracker developers use and the inbox where clients report problems. Bugs arrive by email, screenshots get lost, reports are retyped, and clients do not know when a fix ships.
A client-facing tracker has to fit your severities, your release process, and your privacy rules. Client A must never see Client B’s reports. Kliv builds intake, client walls, triage, developer handoff, and release notifications into one workflow.
What the tracker knows
These records turn an inbox into a bug reporting system.
The bug report
Repro steps, environment, expected result, actual result, screenshots, and recordings are captured by a form that asks your intake questions.
Client walls
Every report belongs to a client and product. A signed-in client sees their own product’s reports and nothing else, enforced by access rules on the data.
Severity and deadlines
A critical bug can start a 4-hour response timer, while a cosmetic issue can go to the next release. The deadline is computed from your service terms when the report is filed.
Known issues
As a client types, semantic search can show similar reports for that product: already known, already fixed, or genuinely new. Duplicates merge without losing either reporter.
Releases
Fixes attach to a release. When version 2.4.1 ships, every bug in that release can change status and email the reporters automatically.
An example: Priya’s client support portal
Here’s how one agency might use it. It’s only an example — you would describe your own clients, products, severities, tools, and release process.
A client files with evidence
A bookkeeper reports an invoice export error from her client portal. She adds steps, browser details, and a screenshot. The form already knows her product, so the bug lands in the right place.
A duplicate is caught early
Before submitting, she sees a similar report from a colleague on the same product. She adds her case to that issue instead of opening a duplicate.
Severity sets the response clock
Priya’s lead marks it major. The response deadline starts from the agency’s service terms, and the report joins the team board in the statuses they use.
Developers stay in their own tracker
The report creates a Linear issue. When the engineer closes it there, the status flows back to the client portal. Clients and developers see the same fact in different tools.
The reporter hears when it ships
The fix ships in release 2.4.1. The report changes to fixed, and the bookkeeper gets an email naming the version before she has to ask for an update.
Describe what you want to build
Kliv builds from your description, so the more detail you give, the closer the first version. Include who files issues, what evidence you collect, how severity works, and how fixes ship. Here are three to build on:
Agency client intake
Client portals, severity deadlines, attachments, and releases.
“Build a bug tracker for our agency. Each client should have a portal scoped to its own products, reports should include screenshots and screen recordings, severity levels should set response deadlines of 4 hours for critical and 2 business days for major, and reporters should get an email when their fix ships in a release.”
In-house QA board
Builds, regression flags, and daily summaries.
“Build an internal issue tracker where QA files bugs against specific builds, reopened issues are marked as regressions, critical bugs send a Slack alert immediately, and a daily summary of new critical and major bugs goes to the engineering channel at 09:00.”
Beta feedback funnel
Feedback sorted into bugs, ideas, and duplicates.
“Build a beta feedback system where testers submit reports with screenshots, a triager sorts each item into bug, feature idea, duplicate, or question, and every tester can see the status of what they personally filed.”
How it comes together
Client boundaries matter. Client organizations and roles are built in. A reporter sees their own product’s bugs, your team sees everything, and internal notes stay internal.
Developer tools can connect both ways. Reports can open issues in Linear or GitHub, and closing them there can update the portal. Developers stay in their tool while clients get a cleaner view.
Boundaries can be tested. A Scenario test can sign in as one client and try to read another client’s report against a disposable copy of the database. The test receipt shows what was refused before publish.
Monthly summaries can run themselves. A scheduled job can email each client the month’s filed, fixed, in-progress, and average response-time numbers.
When this works, teams often want the same treatment for time logs and status reports. That pattern continues at internal tools.
Common questions
What exactly is Kliv?
Kliv is an AI that builds custom web apps from a description. For bug tracking, that can mean client portals, intake forms, severity rules, developer-tool connections, releases, and notifications.
Do I get a real app, or a template?
A real app. Kliv builds the workflow, data, screens, access rules, and integrations for your case, not a generic tracker skin.
Can I change it after it’s built?
Yes. You can ask for changes such as new severity levels, different client roles, another attachment field, or a changed release workflow.
Why not just give clients access to our issue tracker?
Your internal tracker contains developer detail and cross-client information. A client portal gives clients the view they need while preserving your internal workflow.
Can clients see each other’s reports?
No. Reports carry the client organization on the row, and access rules enforce that boundary on every read.
What can reporters attach?
Screenshots, screen recordings, log files, and other evidence. Files use the same access rules as the report they belong to.
Do we have to use Linear?
No. GitHub can work similarly, or your team can use the board built into the app. The intake, walls, and release emails do not depend on Linear.
Can it detect duplicates?
Yes. Similar reports for the same product can appear while the reporter types, and duplicates can be merged without losing either reporter.
Can reporters hear when a fix ships?
Yes. Fixes can attach to releases, and shipping a release can update issue status and email each reporter.
Can I use my own domain?
Yes. The portal can run on your own domain.
Can I move off Kliv later?
Yes. The app code syncs to your own Git repository, and your data can be exported.
Do I need a separate admin tool?
No. The tracker is its own admin for products, clients, reports, releases, roles, and settings.
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Retire the bug inbox
Describe your clients, products, intake questions, severity deadlines, developer tools, and release process in as much detail as you like. Kliv builds the tracker with the walls already up.